Shipping + Returns
We are committed to processing and shipping your orders in a timely manner. Please review our shipping schedule below:
Orders:
- Orders placed by 9:00 AM Central Time, Monday through Friday, will be
processed and shipped the same business day, excluding holidays.
- Orders placed after 9:00 AM Central Time, or on weekends, will be processed and dispatched the next business day.
Shipping Delays:
- During product launches or periods of high order volumes, shipping
delays may occur. We appreciate your understanding and patience during
these times.
Package Delivery:
If your package status indicates "Delivered" but you have not yet received it, please consider the following steps:
- Check with Neighbors: Sometimes, packages are inadvertently delivered to a
nearby address. We suggest inquiring with your neighbors to see if they
have received the package on your behalf. - Allow Time for Delivery: Occasionally, packages may show as delivered a few days before they actually arrive. We recommend allowing a few days for the
package to arrive as it often resolves the issue. - Next Steps : While we are not liable for lost or stolen packages, we are here to
assist you in resolving the matter. You may wish to contact the carrier
directly for further assistance.
Our team can assist with filing a claim with the carrier after 15–30 days have passed since the package’s marked delivery date.
Claims may result in a replacement or credit depending on the carrier's policies.
Please note that claim periods typically expire after 60 days. We encourage you to monitor your tracking information proactively.
For further assistance or to initiate a claim, please contact us at littlefoxandcoprops@gmail.com. Our team is here to support you throughout the process.
Exchange and Refund Policy
At Little Fox and co., we strive to ensure that our customers are satisfied with their purchases. Our exchange and refund policy is designed to provide flexibility while maintaining a streamlined process for returns. Below are the details regarding our policy:
Return Eligibility
- We accept returns of new and unused items, provided that they are in their original packaging and condition. Each return request will be evaluated on a case-by-case basis to determine eligibility for store credit.
Return Request Process
- To initiate a return, customers must submit a return request within **15 days of delivery**. This ensures that we can efficiently process your request and provide a timely response.
Please email us at littlefoxandcoprops@gmail.com with your order number, details of the item you wish to return, and the reason for the return.
Store Credit
- Upon approval of your return request, we will issue store credit for the returned items. The store credit can be used for future purchases on our website. Please note that store credit is non-transferable and cannot be redeemed for cash.
Return Shipping
- Please be aware that customers are responsible for return shipping costs for items that are no longer needed or wanted. We recommend using a trackable shipping service or purchasing shipping insurance for items valued over $75, as we cannot guarantee receipt of your returned item.
Exceptions
- Certain items may not be eligible for return. This includes, but is not limited to, personalized or custom items, and any items marked as final sale. Specific conditions may apply, and we encourage customers to review item descriptions prior to purchase.
Customer Support
- If you have any questions or concerns regarding your order or our return policy, please do not hesitate to reach out to our customer support team at littlefoxandcoprops@gmail.com.
We are here to assist you and ensure that your experience with Little Fox and co. is a positive one.
Thank you for shopping with us! Your satisfaction is our priority.